Terms & Conditions

www.childhoodbasic.com is a trading name of Childhood Basic Marketing Sdn Bhd (hereafter referred to as CBM)

These are the childhoodbasic.com and/or CBM online store "Terms and Conditions of Buying Online", to which all users agree to and all online purchases are subject:

**This website is intended for CBM suppliers only, however, end user may also view the products. We will contact you for any products delivery method and payment.

1. Price Information and Other Information Displayed on www.childhoodbasic.com
The prices shown are only applicable to purchases made via the www.childhoodbasic.com website. Special Offers and promotions advertised in the press or other media may be excluded unless specifically advertised as available online. All prices are correct at time of display online. Prices displayed online exclude VAT unless shown. VAT will be chargeable on all purchases and is displayed in your shopping basket. We regret we are not able to offer VAT exclusive pricing for purchases via our website to exemption holders. If you hold a VAT exemption certificate, or for areas where VAT does not apply, please contact us directly by email at web@childhoodbasic.com or by phone on +603-8964 1841. In the unlikely event of an administrative error resulting in an incorrect price being displayed, we reserve the right to correct the price. In these circumstances, you will not be bound to continue with your purchase, and will be asked to email us to confirm that you wish to proceed.
Every effort is made to ensure the accuracy of all information contained within our site. If, for whatever reason, we are unable to fulfil your order we will offer the nearest possible alternative or issue a full refund if payment has already been processed.

2. Ordering Goods
Our online store can accept orders originating from and for delivery to Malaysia addresses only. For deliveries outside the Malaysia, please contact us by phone on +603-8964 1841 to process your order. To order goods from our online store simply click the "add to cart" button on the product information page. After making your selections use the "view cart" link. You will be able to review and amend your order before proceeding through the checkout pages. We will ask for details of your billing address - this MUST be a valid address  so we can contact you if we need to discuss your order. You will be given the opportunity to select a different delivery address later in the checkout process. Clicking "checkout" will take you to ask for other details. On confirmation this will generate and transmit your order and display a page confirming the details of your order for your records. If you need to amend your order after it has been generated, please contact us. www.childhoodbasic.com and/or CBM will confirm receipt of your order by sending an email to you using the address you supplied when making your online purchase, however this will not bring into existence a legally binding agreement between us. All orders placed on www.childhoodbasic.com are subject to stock availability and to the validation checks described in section 4 below. Also please refer to section 1 above regarding incorrect prices. No contract will exist between you and www.childhoodbasic.com and/or CBM for the sale of products by us to you until we send our official order acknowledgement to you. This will be deemed to be our acceptance of your order and to have been effectively communicated to you. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, www.childhoodbasic.com and/or CBM reserves the right to decline orders for bulk, high value or otherwise suspicious purchases. Please note that the only language in which the contract can be concluded is English. Details of your order will be retained by www.childhoodbasic.com and/or CBM in our database and these details can be made available on request. Please email us at web@childhoodbasic.com

3. Payment
We accept payment Purchase Order (PO) or bank draft. There is no Credit Card/Online Transfer or any other digital money use. Goods will only be released once payment has been received by us in full.

If you would like to order using a different payment method, please contact us at web@childhoodbasic.com or by phone on +603-8964 1841.

4. Validation Checks
Iin the interests of preventing fraudulent use billing details and private information, www.childhoodbasic.com and/or CBM will validate the names, addresses and other information supplied during the order process against commercially available records (e.g. Electoral Roll data) and/or through third party companies. We may need to contact you by letter, telephone or email to verify details before we are able to dispatch your order or we may be unable to accept your order.

5. Liability
All information supplied by or on behalf of www.childhoodbasic.com and/or CBM in relation to the products displayed on this site, whether in the nature of data, recommendations or otherwise, is supported by manufacturers research and believed reliable. www.childhoodbasic.com and/or CBM assumes no liability whatsoever in respect of application, processing or use made of the aforementioned information or products, or any consequence thereof. The buyer undertakes all liability in respect of the application, processing or use of the aforementioned information or product, whose quality and other properties he shall verify, or any consequence thereof. No liability shall attach to www.childhoodbasic.com and/or CBM for any infringement of the rights owned or controlled by a third party in intellectual, industrial or other property by reason of the application, processing or use of the aforementioned information or products by the buyer.

6a. Delivery of Goods
We can deliver to addresses within the Malaysia while deliveries to other area there may be an additional delivery charge and slightly longer delivery lead time. We will advise if there are any additional carriage charges to your order once it has been received by us for processing. In these circumstances, you will not be bound to continue with your purchase, and will be asked to email us to confirm that you wish to proceed.

Goods can be delivered either to most Malaysia business or home addresses with a valid postcode.

Your order will be delivered either by DHL, City Link, or our own transport or by Courier. A signature is required for all Recorded Delivery, own transport and Courier deliveries.

If your order contains more than one product the individual products may, on occasions, be sent on multiple dispatches.

6b. Delivery Charges
Where a product is available to purchase online, postage and/or carriage and packaging is charged on a flat rate system.

Normally, when you add products to your shopping cart the appropriate carriage & packing charge will be added automatically. However, in certain circumstances due to size, and/or weight, and/or delivery location additional carriage charges may apply over and above those stated on our website. We will advise if there are any additional carriage charges to your order once it has been received by us for processing. In such circumstances, you will not be bound to continue with your purchase, and will be asked to email us to confirm that you wish to proceed.

Some products may incur specific carriage & packing charges, or be priced inclusive of carriage - these are normally identified on individual product pages.

6c. Delivery Times
Delivery times are calculated in working days - i.e. Monday to Friday inclusive (working days do not include weekends or Public Holidays). In case of Public Holidays please allow an extra 2 working days.

From the receipt of your order we will endeavour to deliver your chosen items to you within 7 working days providing the goods are in stock, unless a longer delivery time is shown on the product information page.

Deliveries to non-city or remote locations may take longer.

Risk in the goods will pass to you on delivery. Delivery is deemed to have taken place once a signature has been received accepting such delivery.

Goods delivered by courier should arrive between 9am and 5pm, Monday to Friday. All deliveries must be signed for. If you are out when the courier arrives the Courier will leave a card with the contact number for you to call to arrange a suitable time for redelivery or for you to collect the goods from the local depot.

We do everything we can to meet the delivery time specified in this section, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed. We will inform you if we become aware of an unexpected delay. www.childhoodbasic.com and/or CBM shall have no liability whatsoever for any damages or losses arising directly or indirectly as a result of failed delivery.
7. After-sales Support, Warranty and Guarantees
Where applicable, details of manufacturers guarantees or warranty arrangements are available on request. After sales support or warranty/guarantee claims will initially be dealt with by contacting us by email web@childhoodbasic.com, or by telephoning us on +603-8964 1841.

If you would like to receive a copy of a warranty or guarantee for a particular product prior to purchase, please write to:
Customer Services (Guarantees)
Childhood Basic Sdn Bhd
No 3, Jalan 5/118C,
Desa Tun Razak,
Cheras, 56000
Kuala Lumpur Malaysia

*Warranty are not applicable for all toys. Although some toys packaging is printed warranty, however, it is not applicable for CBMSB.

8. Restrictions on Ordering and Delivery
We can only accept orders from companies or individuals registered at Malaysia addresses. Interested individuals to join our distributor programs are welcomed to contact us for futher details.

We can deliver to most addresses in the Malaysia. Unfortunately, for orders placed online, we are unable to deliver to non-Malaysia destinations. For orders requiring delivery outside Malaysia, please contact us by phone +603-8964 1841 or by email at web@childhoodbasic.com to enable us to process your order.

9. Complaints and Queries
If you are not happy with any aspect of our online service or if you have any queries or comments relating to an order placed online, please either e-mail us at web@childhoodbasic.com, telephone us on +603-8964 1841, and we will do everything we can to help you.

10. Unwanted Goods
i) for businesses only: We do not offer refunds or exchanges for unwanted goods, unless they are faulty or identified as damaged on receipt of delivery;
ii) for private consumers only: We do not offer refunds or exchanges for unwanted goods, unless they are faulty or identified as damaged on receipt of delivery. As such we are happy to provide a full and immediate refund on goods no longer required if they are returned in their original condition within seven days of you receiving them. Please note that unless the goods are faulty you will need to arrange and pay for transportation of returned goods yourself.

Please also note that these regulations do not apply to cut pieces, machined parts or any other item which has been manufactured, cut or supplied to your personal specifications. If you require further clarification, please contact us before you place your order.

Any returns must be agreed and authorised by us in writing before they can be accepted.

This does not affect your statutory rights.

11. Faulty Goods
If you purchase a product from us which is found to be faulty we will supply a replacement product, arrange for a repair or give you a refund of the purchase price. Simply return it to us by one of the following methods:
i) By post or carrier. You are advised to return a certificate of posting (available from all Post Offices and carriers at no charge) when returning items this way. Reasonable postage and carriage charges will be reimbursed.
ii) Directly to www.childhoodbasic.com warehouse. Simply return the item to us for a replacement, repair or refund.
iii) Collection by www.childhoodbasic.com. We can arrange collection from you free of charge.
In all cases, our delivery note or other proof of purchase must accompany the returned product. Upon receipt of the product we will examine it or we may have to return it to the Manufacturer for examination. We aim to dispatch a replacement product, arrange a repair or refund your money within 14 days.

Any returns must be agreed and authorised by us in writing before they can be accepted.

12a. Industry Standard Tolerances
The materials displayed online are sold as semi-finished products. This means that all sizes are generally oversized to allow for subsequent machining. For tolerances on individual materials please contact the sales office BEFORE you place your order. Returns due to material supplied within normal manufacturing tolerances will not be accepted under any circumstances. Our standard cutting and machining tolerance is +/-1mm. If you require specific tolerances - please contact the sales office to discuss your requirements.

12b. Colour Reproduction
Reproduction of colour online is as accurate as photographic and electronic processes will allow.

13. Safe Shopping Guarantee
We have used every effort to ensure that shopping on the Internet with www.childhoodbasic.com and/or CHB is as safe as purchasing  from offline companies. In processing your order, your information may have to be sent over the Internet more than once. At no point is your order information sent in this way without encryption. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

14. Unlawful or Prohibited Use
You shall not use this site for any purpose that is unlawful or by any means prohibited under these terms and conditions. You shall not use this site in any manner, which may harm www.childhoodbasic.com and/or CHB or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

15. Web Site Terms of Use
All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice. www.childhoodbasic.com and/or CHB owns the copyright in all materials on this site.

16. Copyright
All contents and information on this site including without limitation text, graphic and images, is the property of www.childhoodbasic.com and/or CHB  or the property of their respective owners and is protected by United Kingdom copyright laws. All trademarks that appear on this site are the property of their respective owners.

Last updated: 1st June 2014